Welcome to UrbanNest. These terms outline how you use our platform and services. Please read them carefully.
1. Acceptance of Terms
By using UrbanNest, you agree to follow these Terms of Use.
2. Eligibility
You must be 18 or older to use UrbanNest services.
3. Account Security
You are responsible for your login details and account activity.
4. Client Responsibilities
- Use the platform for genuine property search or booking.
- Provide accurate information.
- Communicate respectfully with agents/owners.
- No fraudulent or abusive behavior.
5. Property Interactions
Bookings and payments must go through UrbanNest unless authorized.
6. Payments & Refunds
- Secure payment processing through our escrow partner paystack.
- Service fees are non-refundable.
- Refunds apply if:
- Listing is false or misleading.
- Property becomes unavailable after payment.
- Dispute is verified in your favor.
7. Liability
UrbanNest is a marketplace & does not guarantee listing accuracy.
1. Verification
Agents may be required to submit verification documents.
2. Listing Responsibility
- Listings must be accurate & legal.
- No fake or misleading listings.
- Timely & professional communication.
3. Payments & Refunds
- Payments processed through UrbanNest escrow partner paystack.
- Fees are non-refundable.
- Clients refunded if listings are false/unavailable.
4. Legal Responsibility
Agents assume responsibility for listing accuracy & legality.
🛡️ Fraud & Security
Fraud will result in suspension & legal consequences.
🤝 Dispute Resolution
UrbanNest may assist but is not obligated to mediate disputes.
💬 Intellectual Property
All platform content belongs to UrbanNest.
🔄 Updates
Terms may be updated. Continued use means acceptance.
⚖️ Governing Law
Terms follow applicable national & state laws.
Last Updated: Nov 2025