Protecting your privacy is important to us. This policy explains how UrbanNest collects, uses, and safeguards your information.
UrbanNest (“we”, “us”, “our”) operates a secure rental marketplace connecting clients with verified agents and property owners. This policy applies to all users on our website and app.
- Identity: Name, email, phone, role
- Agent Verification: Business details, KYC docs
- Login Credentials: Secure hashed passwords
- Property Data: Listings, photos, pricing, location
- Payment Info: Tokenized financial data (no card storage)
- Technical Data: Device, IP, browser, usage logs
- Location: Approximate location (optional/consent-based)
- Communication: Platform messages & support history
We collect data directly from users, automatically through cookies/analytics, and through trusted third-party tools for payments and identity verification.
- Platform operation & account management
- Processing payments & receipts
- Fraud prevention & safety checks
- Customer support & communication
- Improving user experience & performance
- Marketing communications (opt-in only)
- Legal, security & compliance purposes
- Payment processors & secure service providers
- Agents/owners relevant to your inquiries
- Government authorities when required
- Business continuity (merger/acquisition scenarios)
We never sell your personal information.
Some data may be processed internationally, with legal safeguards applied.
We use cookies for functionality, analytics, and personalization. You may manage preferences in your browser or cookie settings.
- Account data — duration of account + compliance period
- Transactions — 6–7 years
- Support logs — 2–7 years
- Access, edit, or delete your data
- Request a copy (data portability)
- Control marketing preferences
- Withdraw consent anytime
We use encryption, monitoring, and access controls to protect user information. While no system is perfect, we respond swiftly to any risks or breaches.
UrbanNest is for users 18+. We do not knowingly collect data from minors.
Third-party sites have their own policies. Please review their terms.
We update policies periodically. Continued use of UrbanNest means acceptance of latest terms.
UrbanNest Privacy Team
Email: urbannest.mobile@gmail.com
Last Updated: Nov 2025